SIUE Catering Take-Out Policies & Guidelines

SIUE Catering take-out service is designed for convenient pickup of pre-prepared, cold menu items. By placing a take-out order, clients agree to the following terms and conditions.

Ordering Deadlines & Availability

• Take-out orders must be placed no later than five (5) business days prior to the event date.
• Changes to take-out orders are not permitted after the five (5) business day deadline.
• Orders are available Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding University holidays.
• All take-out orders are subject to availability and operational capacity.

Cancellations

• Cancellations must be made no later than three (3) business days prior to the scheduled pickup date.
• Cancellations made fewer than three (3) business days prior to pickup will incur a 50% cancellation fee, based on the total order amount.

Pickup Location & Timing

• Take-out orders must be picked up from the Event Services Office during regular business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Orders must be picked up at the scheduled pickup time.
• Orders not picked up by closing time may be discarded.
• Refunds will not be issued for orders that are not picked up.
• Delivery is not available for take-out orders.

Serviceware & Packaging

• Disposable serviceware is not included with take-out orders.
• Disposable items may be added for an additional fee upon request.
• No service equipment, chafers, or serving utensils are included with take-out orders.

   

Food Safety, Temperature & Transport Responsibility

• All take-out menu items are provided as cold food only.
• Responsibility for food safety transfers to the client at the time of pickup.
• The client is responsible for proper storage, handling, and transport of food prior to the start of their event.
• Per Health Department guidelines, perishable food must be discarded within four (4) hours of being removed from temperature control.
• SIUE Catering is not responsible for food quality, temperature, or safety after pickup.

   

Payment

• Payment is due no later than five (5) business days prior to the scheduled pickup date for clients not using interdepartmental budget purpose numbers.
• Orders may be canceled if payment is not received by the deadline.
• A 7.6% sales tax will be applied to all orders for organizations that are not tax exempt. Proof of tax-exempt status must be provided at the time the order is placed.

   

Dietary Restrictions & Allergens

• Requests for dietary accommodations must be submitted at the time the order is placed.
• SIUE Catering is not a gluten-free facility. While gluten-sensitive options may be available, cross-contact may occur, and we cannot guarantee that any item is completely gluten-free.
• Due to shared equipment and preparation areas, SIUE Catering cannot guarantee that food will be free from allergens.
• It is the client’s responsibility to communicate dietary and allergen information to their guests.

   

Right to Refuse or Modify Orders

• SIUE Catering reserves the right to refuse or modify take-out orders based on availability, volume, staffing, or operational limitations.
• Menu items are subject to availability and may be substituted if necessary to maintain product quality.